HCRM
Plan5
Segments
List
Messages5
Journeys
Consent
Results
Report
Sources
SampleOmni*module 10Voice
H

Harbor Lane · CRM

Sample data

Omni*

Segments

List rebuilt 03:12 · 55,400 people, 18,598 we may write to

26 m until September subscription note · 627 people

A segment here is a rule, not a stored number. Every figure on this page was produced by running the rule over the list when the page was drawn — which is why a clause can be taken apart and counted on its own.

Every cut of the list

A row is a rule. The figures beside it were produced by running that rule over the list a moment ago.

Computed
Segment, and what it selectsPeopleMay be written toSpent, everBasketMedian recencyLast written toNext
Subscriberssubscription running778631₺6.1M₺1,853138 dnever14 SepScheduled
Regulars3 orders or more · ordered in the last 60 days3,2151,773₺27.7M₺1,58415 d17 d ago22 SepDraft
First order, last 30 daysexactly one order · ordered in the last 30 days2,678566₺2.8M₺1,03413 d5 d agonothing pointed at it
Lapsing2 orders or more · last order between 90 and 180 days ago3,0841,293₺15.8M₺1,418133 d3 d agonothing pointed at it
Gone quiet, over six monthsno order in 181 days29,6827,306₺46.6M₺1,142397 dnever18 SepWaiting on you
Top spendersspent ₺9,000 or more · ordered in the last 120 days1,3331,093₺23.7M₺1,93027 dnever14 SepWaiting on you
Bought the kit, not the coffeehas bought equipment · no single origin beans in 90 days · no blends in 90 days9,0322,848₺26.8M₺1,333214 dnever16 SepWaiting on you
Cold brew, last summerhas bought cold brew · no order in 120 days6,5041,865₺14.4M₺1,235328 dnevernothing pointed at it
Cancelled the subscriptioncancelled the subscription in the last 120 days166139₺1.5M₺1,811107 d12 d agonothing pointed at it
On the list, never orderednever ordered · gave permission for e-mail4,8414,769₺0—never ordered24 d agonothing pointed at it
Marketplace onlyhas ordered on a marketplace · never ordered on the web store34,6001,097₺37.7M₺781261 dnevernothing pointed at it
Birthday this monthbirthday in September · has ordered at least once792328₺4M₺1,438135 dnever17 SepScheduled

“May be written to” is people with an address the shop is allowed to use, permission on the record and a working mailbox. On the marketplace-only cut it is a rounding error, and that is the truest figure on this page.

First order, last 30 days

The second order is the one that decides whether there is a third. This is the group the brewing guide goes to.

Computed
LifecycleOwned by Customer marketing

The rule, clause by clause

  • exactly one order34,118
  • ordered in the last 30 days6,117
  • All of them together2,678

Each bar is what that clause alone would select from the whole list. The clause closest to the total is the one carrying the segment; the ones far above it are barely narrowing anything.

Shares people with

  • Marketplace only2,022 · 76%
  • Bought the kit, not the coffee378 · 14%

Who it reaches

The same segment down both channels. Nothing is stored: each ladder is five filters over the 2,678 people the rule selected.

Consent record

E-mail

  • In the segment2,678
  • −Marketplace relay address−1,987
  • −Never gave permission−90
  • −Took permission back−29
  • −Bounced hard before−6
  • May be written to566
  • −In the hold-out group−64
  • −Already had 2 this week−128
  • Will receive it374

218 of the people who fell out could be recovered by the shop — by asking for permission again, by collecting a detail it never asked for, or by not sending something else to them first. The rest could not.

SMS

  • In the segment2,678
  • −Marketplace order, no number−1,987
  • −No mobile number−268
  • −Never gave permission−224
  • −Took permission back−24
  • −Number no longer works−4
  • May be written to171
  • −In the hold-out group−16
  • −Already had 2 this week−29
  • Will receive it126

521 of the people who fell out could be recovered by the shop — by asking for permission again, by collecting a detail it never asked for, or by not sending something else to them first. The rest could not.

A send’s own ladder goes one step further than these two: it also takes off the people already carrying a message that day, and the group held back on purpose so the result can be measured.

A few of the records

Exactly as the channel hands them over. The shop never sees more than this either.

Customer list
RecordCame fromOrdersSpentLast order
r***@hotmail.comWeb store order1₺2,32427 d
i***@gmail.comWeb store order1₺1,69319 d
h***@gmail.comWeb store order1₺1,3328 d
b***@outlook.comWeb store order1₺1,7591 d
Masked · Trendyol relaycannot be written toMarketplace order1₺58327 d
Masked · Trendyol relaycannot be written toMarketplace order1₺4189 d

What the last sends did

  • Brewing guide · 9 Sep374 reached · 0 orders above the held-back group, ₺0

Where the cuts overlap

People shared by each pair of segments, counted. This is the page's argument: a segment is not a box, and two sends in one week can arrive at the same person.

Computed
SegmentGone quiet, over six monthsBought the kit, not the coffeeCold brew, last summerOn the list, never orderedRegularsLapsingFirst order, last 30 daysTop spendersShared, total
Gone quiet, over six months—5,0135,433—————10,446
Bought the kit, not the coffee5,013—392—8828653784017,931
Cold brew, last summer5,433392———620——6,445
On the list, never ordered————————0
Regulars—882—————1,0061,888
Lapsing—865620————1651,650
First order, last 30 days—378——————378
Top spenders—401——1,006165——1,572
Shared, total10,4467,9316,44501,8881,6503781,57230,310
lessmore

The diagonal is blank: a segment shares all of its people with itself, and printing that would flatten the scale. Where two segments overlap heavily, the calendar takes the second send’s share of them off — which shows up on the send as a named step called “in another send today”.

Sample data. The overlap figures are exact counts of shared records, not estimates: two segments that share people are two sends that can arrive at one person in a day, and the calendar takes the second one off.

PlanSegmentsMessagesJourneys