Alerts
As of 10:12 · the period does not apply here
What fired, who was told and where the evidence sits. Every rule names a role rather than a person, and Omni never answers a customer on the strength of a rule — it tells somebody that an answer is overdue.
New
Automation6
Nobody has opened these yet
Open alerts
Automation11
Reports aside; a snoozed alert comes back on its own
Rules switched on
Automation9 of 10
A rule that is off tells nobody
Fired in the last seven days
Computed24
A message past the channel's own promise accounts for 8
What fired
Newest first. Each alert says how much it matters, who was told and how, and points at the page that holds the figure it was read from.
- MediumPast the promisenewMon 14 Sep, 09:30
Complaints: 1 d 1 h without an answer
Returns and refunds from O*** P., past the 24 hours this channel allows by 1 h 4 m. A draft is ready; it needs approving.
Waiting: 1 d 1 h
To desk lead · SlackEvidence - HighMoodnewMon 14 Sep, 09:02
Four low reviews on House Blend 1 kg in a week
Three stars or fewer, same product, and three of the four name the same cause: the grind that was picked at checkout is not the grind that shipped. The roastery is on the alert as well as the desk.
Average, this week: 4.1 against 4.5
To desk lead · roastery · E-mailEvidence - LowReportMon 14 Sep, 09:00
Weekly moderation report sent
Monday to Sunday on one page for management, with the counts per channel, the complaint types, the review figures and a five-line summary. Sent as a PDF whether or not anything fired.
To management · E-mailEvidence - LowReportMon 14 Sep, 08:30
Monday morning queue
23 messages waiting, 5 of them already past the channel's promise. The weekend's questions arrived on channels whose clocks do not stop for the shop's own week.
Waiting: 23
To desk lead · E-mailEvidence - LowSurface quietMon 14 Sep, 06:12
N11 questions: nothing read for two hours
Two reads timed out against the seller service before the third came back. Nothing was lost — the next read picked the questions up — but the gap is recorded so a silent channel is never mistaken for a quiet one.
Gap: 2 h 4 m
To desk lead · SlackEvidence - MediumPast the promisenewMon 14 Sep, 05:33
Instagram: 17 h 1 m without an answer
When is it back from @may.brews, past the 12 hours this channel allows by 5 h 1 m. A draft is ready; it needs approving.
Waiting: 17 h 1 m
To desk lead · SlackEvidence - HighPast the promisenewSun 13 Sep, 21:37
Trendyol Q&A: 1 d 13 h without an answer
Grind and brewing from F*** B., past the 24 hours this channel allows by 12 h 57 m. A draft is ready; it needs approving.
Waiting: 1 d 13 h
To desk lead · SlackEvidence - HighPast the promisenewSun 13 Sep, 21:05
WhatsApp: 15 h 29 m without an answer
Subscription from 5** *** 08 74, past the 2 hours this channel allows by 13 h 29 m. A draft is ready; it needs approving.
Waiting: 15 h 29 m
To desk lead · SlackEvidence - MediumBlocked draftSun 13 Sep, 14:22
Draft held on Trendyol Q&A: a phone number in a reply that publishes under the listing
The reply was stopped before it could publish and went back to DY to rewrite. The channel scans public answers itself, and a breach costs seller score.
What was found: A phone number in a reply that publishes under the listing
To desk lead · SlackEvidence - HighPast the promisenewSun 13 Sep, 10:07
E-mail: 2 d without an answer
Everything else from k***@mail-service.net, past the 24 hours this channel allows by 1 d. A draft is ready; it needs approving.
Waiting: 2 d
To desk lead · SlackEvidence - MediumBlocked draftSat 12 Sep, 11:09
Draft held on Trendyol reviews: an order number in a public review reply
The reply was stopped before it could publish and went back to DY to rewrite. The channel scans public answers itself, and a breach costs seller score.
What was found: An order number in a public review reply
To desk lead · SlackEvidence - MediumOpen caseWed 9 Sep, 09:00
Case open 5 days: buyer says the bag tastes flat against the previous one
cmp-2205 has been open since 2026-09-09 with roastery. The rule raises anything open longer than three days that is not waiting on the customer.
Open for: 5 days
To desk lead · roastery · E-mailEvidence - HighOpen caseSun 6 Sep, 09:00
Case open 8 days: replacement papers promised on 6 september never left the warehouse
cmp-2197 has been open since 2026-09-06 with warehouse. The rule raises anything open longer than three days that is not waiting on the customer.
Open for: 8 days
To desk lead · warehouse · E-mailEvidence
The weekly report
The week on one page for management, sent whether or not anything fired.
- Goes outMondays at 09:00, for the week that ended on Sunday
- ToManagement · Desk lead · Roastery
- Last sentMon 14 Sep, 09:00Delivered
- NextMon 21 Sep, 09:00
What Omni did today
Newest first: the reads, the drafting, the matching, and every alert that went out.
- 10:30Read Trendyol, Hepsiburada, N11, Instagram, WhatsApp and the mailbox. Nineteen new messages, eleven drafted.
- 09:30Told desk lead on Slack: Complaints: 1 d 1 h without an answer.
- 09:05Drafted replies for the weekend's queue: eleven written, two held for a missing order number, one held on the claim check.
- 09:02Told desk lead · roastery by e-mail: Four low reviews on House Blend 1 kg in a week.
- 09:00Sent the weekly moderation report to the management list as a PDF, with the week's counts and the five-line summary.
- 08:30Sent the morning queue to the desk lead: what came in over the weekend, and what was already past its promise.
- 07:15Matched Friday's bank statement against the waiting transfer orders. One order matched, one still unmatched.
- 06:12N11 questions: nothing read for two hours. Told desk lead on Slack; the next read runs on schedule.
- 05:33Told desk lead on Slack: Instagram: 17 h 1 m without an answer.
- 20:10Read the week's review export from the Trendyol panel: forty-one reviews, six of them three stars or fewer.
The rules
What is watched, in plain words, and the role that hears about it. A rule names a role; who holds it is a setting of yours.
- Past the promiseA message past the channel's own promise
Anything unanswered longer than the surface allows — a day on the marketplaces, two hours on WhatsApp.
TellsDesk lead · SlackLast firedMon 14 Sep, 09:30Last 7 days8 - Past the promiseThe queue at the start of a working day
Every working morning at 08:30, with what came in while nobody was on and what is already late.
TellsDesk lead · E-mailLast firedMon 14 Sep, 08:30Last 7 days4 - MoodTwo or more low reviews on one product in a week
Three stars or fewer, same product, inside seven days. Counted on the week's review export.
TellsDesk lead · Roastery · E-mailLast firedMon 14 Sep, 09:02Last 7 days1 - MoodA topic rising faster than the desk
A topic up by half against the previous period, where the messages read as unhappy.
TellsDesk lead · SlackLast firedWed 9 Sep, 11:20Last 7 days1 - Open caseA case open longer than three days
Any case in the log that is neither resolved nor waiting on the customer after three days.
TellsDesk lead · Warehouse · E-mailLast firedWed 9 Sep, 09:00Last 7 days3 - Open caseA refund past the Friday it was promised for
A refund case still open after the finance batch it was put on has run.
TellsFinance · E-mailLast firedSat 12 Sep, 16:00Last 7 days1 - Blocked draftA draft the checks stopped
Any reply held back from a public surface: a link, a phone number, an order number, a health claim.
TellsDesk lead · SlackLast firedSun 13 Sep, 14:22Last 7 days4 - Surface quietA surface that stopped answering
No successful read in four times its usual gap. Says which surface and since when.
TellsDesk lead · SlackLast firedMon 14 Sep, 06:12Last 7 days1 - MoodThe same unanswerable question, five times over
A question the company brain cannot answer, asked five times in thirty days. It is a gap, not an alert about a customer.
TellsDesk lead · E-mailLast firedWed 2 Sep, 09:00Last 7 days0 - ReportThe weekly moderation report
Monday at 09:00, covering Monday to Sunday, whether or not anything fired.
TellsManagement · E-mailLast firedMon 14 Sep, 09:00Last 7 days1
The count is how often a rule fired in the last seven days, the alerts since closed included. No rule ever sends a customer anything: a rule ends in somebody being told, and the reply itself stays in the queue until a person approves it.
Runs on Automation Builder
This page is the desk's view of rules that live one level up.
The schedules, the approval routes and the channels an alert travels on (e-mail, Slack, WhatsApp) belong to Automation Builder, the module that runs every department's timing. A rule switched off here is switched off there; a new channel or a new role is added there and shows up here.
Automation Builder, module 09