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SampleOmni*module 10Voice
H

Harbor Lane · CRM

Sample data

Omni*

Report

1 Aug – 31 Aug · vs previous period: 1 Jul – 31 Jul

26 m until September subscription note · 627 people
28 daysThis monthLast month90 days12 months
Previous periodLast year

What went out, what it brought above the people who were sent nothing, and how the list itself moved underneath. One page, printed on a Monday.

Revenue above the hold-out

₺92,807

The period's orders per person written to, less the hold-out group's own, priced at the period's basket. 775 people were held back and placed 6 orders between them, which is enough to set a rate against. Nothing went out in the comparison window, so there is no movement to show.

Orders above the hold-out

132

189 orders came from everybody who received something this period; this is the part the hold-out group did not also produce.

People written to

7,132

7,563 messages in total. The most anybody received in a week was 2, against a cap of 2.

Permission, net

+731

759 given, 28 withdrawn.

The week, in short

Computed
  • 4 sends reached 7,132 people and the period came out ₺92,807 ahead of the hold-out group: 0.026 orders per person written to against 0.008 among the 775 people who were sent nothing. 775 people were held back and placed 6 orders between them, which is enough to set a rate against.
  • Guatemala is back is allocated most of it — ₺45,768 of the figure above, from 1,605 people. Allocated, not measured: the measurement is the line above, and this is its share by orders.
  • What comes off the roaster is the one to argue about: 39 orders from 4,301 people, the thinnest return on the sheet. Without a group that was sent nothing, that sentence could not be written at all — it would read as a number of orders and a decision to do it again.
  • Permission moved +731: 759 gave it, 28 took it back, 61 per cent of them after What comes off the roaster.
  • 17,051 people changed state, 3,926 of them into lapsing. That number is the department's actual workload and it does not appear on any send.

What went out

Order store
DateSendReachedOrdersAllocatedLeft the list
28 AugBREW10 reminderSMSRegulars50921₺10,51115 orders2
25 AugBREW10E-mailLapsing1,14836₺17,49725 orders7
21 AugWhat comes off the roasterE-mailOn the list, never ordered4,30139₺19,03127 orders17
17 AugGuatemala is backE-mailRegulars1,60593₺45,76865 orders2
1 Aug – 31 Aug7,563189₺92,807132 orders28

The last column is allocated, not measured. The measurement is one comparison over the whole period — 0.026 orders per person written to against 0.008 among the 775 people in the hold-out group — and the total is that figure, split between the sends by their own orders. Orders count only where the order arrived within seven days of a message.

How the list moved since 1 Aug

Customer list
Where they wereSubscribersFirst orderRegularsOrdered recentlyLapsingGone quietNever orderedMoved
New to the list—2,678—790——1393,607
Subscribers——2182221—72
First order——21,958———1,960
Regulars———605253——858
Ordered recently——372—3,651——4,023
Lapsing——834324—3,325—4,483
Gone quiet——9971,014———2,011
Never ordered———37———37
Moved02,6782,2264,7363,9263,34613917,051
lessmore

17,051 people changed state in the period. That is the work nobody schedules: it happens whether or not anything goes out, and it is the reason a segment in this module is a rule rather than a number somebody saved.

Cut by state rather than by the twelve segments: a person can be in four segments at once, and a matrix of overlapping sets adds up to more people than the shop has. People who stayed where they were are left out — they are most of the list, and printing them would make every move on this table invisible. Where an order fell inside the period, the earlier one is spread evenly between the first order and the last; it is the only estimate on this sheet.

Permission

Consent record
Gave it
759
Took it back
28
Net
+731

Given is dated on the consent record. Withdrawn is counted off the sends themselves — an unsubscribe click or a replied STOP — so it can be traced back to the message that caused it.

What this sheet is counting

Order store

Sample data. Every figure on this sheet is counted from the shop's own order book and its own consent record; nothing here is a provider's estimate. Revenue is credited only when the order arrived within seven days of a message, and only above what the hold-out group produced over the same period; what a single row carries is its share of that one measurement.

PlanSegmentsMessagesJourneys