Reviews
16 Jun – 13 Sep · vs previous period: 18 Mar – 15 Jun
How the week's reviews fell, which products drew them, and what people repeated. Reviews arrive once a week as an export rather than message by message, and every figure here says so.
What the week's reviews say
- The shop averages 4.40 stars over 862 reviews, against 4.53 the period before. −0.14 is a small move on a large number, and one product carries most of it.
- House Blend 1 kg fell to 4.0 from 4.5, with 31 of its 121 reviews at three stars or fewer. The alert that went to the roastery is the same count.
- The complaint people repeat is bag opened in transit — 78 reviews say it, in their own words:
half of it was loose in the box, the seal had come apart - Of the period's reviews 89% have been answered and 3 are in the queue now. A review answered in the panel but not marked here reads as unanswered, because the export does not carry replies.
Reviews in the period
Review export862
Trendyol's weekly export plus whatever was pasted in from Hepsiburada
Answered
Review export88.9%
The export does not carry the reply, so this is what the desk marked, not what the panel knows
Three stars or fewer
Review export14.3%
House Blend 1 kg accounts for more of these than anything else
Still waiting for a reply
Channel inboxes3
Reviews sitting in the queue with the rest of the week's messages
How the stars fall
Every review in the period, by the rating it carries.
Average
4.404.44.3957999999999995 out of five
4.53 then
- 5stars55665%
- 4stars18321%
- 3stars587%
- 2stars364%
- 1star293%
The distribution is worked out from the products below rather than declared on its own, so the bars, the average here and the table there are one answer to the same question.
Reviews arriving
Counted on the day the review was written, not the day the export was read — which is why a Monday can look busy for reasons that happened on Saturday.
By product
Which listings draw the reviews, what they average, and how many of those sit at three stars or fewer.
| Product | Reviews | Average | Against the period before | Answered | Three stars or fewer |
|---|---|---|---|---|---|
| House Blend 250 gHL-BL-EV-250 | 164 | 4.54.54 out of five | — no change | 92% | 18 |
| House Blend 1 kgHL-BL-EV-1000 | 121 | 43.96 out of five | ▼ 0.5 | 78% | 31 |
| Ethiopia Yirgacheffe 250 gHL-SO-ETH-250 | 112 | 4.74.67 out of five | ▼ 0.1 | 95% | 6 |
| Colombia Huila 250 gHL-SO-COL-250 | 95 | 4.44.41 out of five | ▼ 0.2 | 90% | 13 |
| Espresso Blend 250 gHL-BL-ESP-250 | 86 | 4.44.38 out of five | — no change | 93% | 10 |
| Dark Roast Blend 250 gHL-BL-DRK-250 | 78 | 4.74.69 out of five | ▲ 0.1 | 96% | 5 |
| V60 Starter SetHL-EQ-V60-SET | 69 | 4.34.26 out of five | — no change | 88% | 14 |
| Hand GrinderHL-EQ-GRINDER | 60 | 3.93.9 out of five | ▼ 0.3 | 83% | 19 |
| Cold Brew Bottles 250 ml · 6-packHL-CB-BTL-6 | 43 | 4.44.39 out of five | ▼ 0.2 | 86% | 4 |
| V60 Filter Papers · 100HL-EQ-V60-PAPER | 34 | 4.84.83 out of five | ▲ 0.1 | 79% | 1 |
Answered is what the desk marked, not what the panel knows: the export does not carry the reply, so a review answered in the panel and not ticked here reads as unanswered.
What people praise
Grouped from the week's text, with a line somebody actually wrote beside each.
Arrived fast
267“ordered monday night, here wednesday morning. coffee is good too”
Fresh, roast date on the bag
207“roasted four days before it reached me, you can smell the difference”
Packed properly
138“double boxed, valve on the bag, nothing loose”
Worth the price
103“cheaper than the cafe stuff and better than the supermarket, will buy again”
What people complain about
The same reading, the other way. A theme is here because more than one person said it.
Bag opened in transit
78“half of it was loose in the box, the seal had come apart”
Wrong grind sent
60“i picked filter, it came as whole bean. no grinder at home so it is useless to me”
Grinder feels light
43“body is plastic where i expected metal for this price. grinds fine though”
Too sour for me
34“very fruity, almost sour. good coffee probably but not what i drink”
Reviews still waiting
These sit in the queue with the rest of the week's messages, each with a draft. A public reply carries no order number and no personal detail.
- Trendyol reviews1S*** O.Sun 13 Sep, 20:412 d 10 h left
ordered 1 kg, a 250 g bag came. wrote to the seller two days ago, no answer. do not buy
Open it in the queue - Trendyol reviews5D*** V.Sat 12 Sep, 14:091 d 4 h left
best filter coffee i had this year. came two days after ordering, bag was sealed properly, smells like actual fruit
Open it in the queue - Trendyol reviews2R*** M.Sat 12 Sep, 11:551 d 1 h left
beans were fine but the bag came open and half of it was loose in the box. i dont want to deal with a return for 390 lira
Open it in the queue
What this page cannot tell you
The limits of an export, stated here rather than left to be assumed.
- No marketplace gives reviews through an API. Trendyol's come from the weekly panel export and Hepsiburada's from whatever the desk pastes in, so a review's own waiting time is known to the day and not to the minute.
- A review that has been answered in the panel but not marked here reads as unanswered. The export does not carry the reply, so the desk marks it and the figure follows the desk.
- Themes are the model's reading of the week's text, grouped and counted; the quote beside each one is a review somebody actually wrote, not a summary of several.