Inbox

As of 10:12 · the period does not apply here

Every surface in one queue, oldest promise first. Omni reads, sorts and drafts; a person approves. Nothing here has been sent — the draft that is open is what would go out, and the checks under it are the same ones the channel runs after it publishes.

Waiting for an answer

Channel inboxes

What the desk owes somebody, right now

Past the channel's promise

Channel inboxes

The marketplaces kept counting through the weekend

Drafted and ready

Company brain

2 more need a detail before they can be written

Answered today

Reply log

386 over the last seven days

Longest wait

Channel inboxes

2 d

Since the customer wrote, not since the desk opened

Saturday afternoon to Monday morning is the shop's own gap: one seat on Saturday, nobody on Sunday. The channels' clocks ran the whole way through, which is why two marketplace questions are already past the day they allow.

Queue

Anything already past its channel's promise is pulled to the top; the rest is newest first.

Channel inboxes

The message

Channel inboxes

Trendyol · product questionsGrind and brewingNeutralDraft ready

Who: F*** B.
Arrived: Sat 12 Sep, 21:37
Product: Espresso Blend 250 gHL-BL-ESP-250
With: AY

Anyone can read the reply. It publishes under the listing, where it is scanned for contact details and counts against the seller score.

F*** B. · Sat 12 Sep, 21:37
moka pot ok? and is it dark roast, i dont like burnt taste

The order

Looked up in the order store before the draft was written. A match that is not certain stays out of the reply.

Order store

No order

A question under a listing: there is no order yet to look up.

Nothing from the order store goes into this draft.

Look it up

The knowledge base: what the shop stands behind, each answer owned and dated.

Company brain

I picked the wrong grind
Coffee ground to order is ground for one order and cannot go back on the shelf, so a grind chosen at checkout cannot be returned or exchanged. If the grind we sent differs from the one ordered, that is our mistake and we replace it.
kb/returns/ground-to-order.md · Desk lead · checked 19 Aug
Which grind for which brewer?
Cezve: the finest we sell. Espresso: espresso and pressurised machines. Filter: paper filter machines, V60 and AeroPress. Coarse: French press.
kb/usage/grind-by-brewer.md · Roastery · checked 19 Aug
How long does ground coffee keep?
About two weeks once the bag is open. Whole bean keeps longer, which is why it is the better buy if a grinder is ever added.
kb/usage/ground-coffee-keeps.md · Roastery · checked 19 Aug
How should I keep the beans?
In the bag they came in, sealed, away from light and heat. Not in the fridge: it takes on moisture and smells. Whole bean is at its best for about a month from the roast date.
kb/usage/keeping-beans.md · Roastery · checked 19 Aug

What Omni would send

Written from the playbook, checked against the channel's rules, waiting on a person.

Company brain

Draft reply

Answered from the playbook

Before it can go

No links
No phone numbers
No e-mail addresses
No account handles
No personal or order detail
No sending people off-channel
No health or diet claims
Inside the channel's length· 247 of 2,000 characters
Nothing left unfilled

These are the rules this channel enforces on published answers. Edit the draft above and they run again as you type.

Where it came from

VoiceAnswer both questions, in the order asked
voice/tone.md
ChannelPublic listing: no links, no contact details
channels/trendyol-question.md
TemplateGrind advice, marketplace version
templates/product/grind-advice.md
ProductRoast description is the approved line
products/HL-BL-ESP-250.md

Inbox

As of 10:12 · the period does not apply here

Waiting for an answer

Channel inboxes

What the desk owes somebody, right now

Past the channel's promise

Channel inboxes

The marketplaces kept counting through the weekend

Drafted and ready

Company brain

2 more need a detail before they can be written

Answered today

Reply log

386 over the last seven days

Longest wait

Channel inboxes

2 d

Since the customer wrote, not since the desk opened

Queue

Anything already past its channel's promise is pulled to the top; the rest is newest first.

Channel inboxes

The message

Channel inboxes

Trendyol · product questionsGrind and brewingNeutralDraft ready

Who: F*** B.
Arrived: Sat 12 Sep, 21:37
Product: Espresso Blend 250 gHL-BL-ESP-250
With: AY

Anyone can read the reply. It publishes under the listing, where it is scanned for contact details and counts against the seller score.

F*** B. · Sat 12 Sep, 21:37
moka pot ok? and is it dark roast, i dont like burnt taste

The order

Looked up in the order store before the draft was written. A match that is not certain stays out of the reply.

Order store

No order

A question under a listing: there is no order yet to look up.

Nothing from the order store goes into this draft.

Look it up

The knowledge base: what the shop stands behind, each answer owned and dated.

Company brain

I picked the wrong grind
Coffee ground to order is ground for one order and cannot go back on the shelf, so a grind chosen at checkout cannot be returned or exchanged. If the grind we sent differs from the one ordered, that is our mistake and we replace it.
kb/returns/ground-to-order.md · Desk lead · checked 19 Aug
Which grind for which brewer?
Cezve: the finest we sell. Espresso: espresso and pressurised machines. Filter: paper filter machines, V60 and AeroPress. Coarse: French press.
kb/usage/grind-by-brewer.md · Roastery · checked 19 Aug
How long does ground coffee keep?
About two weeks once the bag is open. Whole bean keeps longer, which is why it is the better buy if a grinder is ever added.
kb/usage/ground-coffee-keeps.md · Roastery · checked 19 Aug
How should I keep the beans?
In the bag they came in, sealed, away from light and heat. Not in the fridge: it takes on moisture and smells. Whole bean is at its best for about a month from the roast date.
kb/usage/keeping-beans.md · Roastery · checked 19 Aug

What Omni would send

Written from the playbook, checked against the channel's rules, waiting on a person.

Company brain

Draft reply

Answered from the playbook

Before it can go

No links
No phone numbers
No e-mail addresses
No account handles
No personal or order detail
No sending people off-channel
No health or diet claims
Inside the channel's length· 247 of 2,000 characters
Nothing left unfilled

These are the rules this channel enforces on published answers. Edit the draft above and they run again as you type.

Where it came from

VoiceAnswer both questions, in the order asked
voice/tone.md
ChannelPublic listing: no links, no contact details
channels/trendyol-question.md
TemplateGrind advice, marketplace version
templates/product/grind-advice.md
ProductRoast description is the approved line
products/HL-BL-ESP-250.md